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Try these 8️⃣ things to make sure your meetings aren’t holding back your team’s productivity ⤵️ You may be an expert in the Art of the Zoom Meeting. But a meeting is only one step in a larger productivity workflow 👩💻 👀 We’ve all been to those meetings that could have been an email or a chat. There’s no agenda, no clear goal, and people are multitasking more than focusing on the conversation. 🤔 When the meeting is over, colleagues might not be clear on what was decided or who will own the next steps. 💡 Meetings are just one part of what we at Zoom like to call the meeting lifecycle. They’re where ideas get discussed and decisions get made, but they’re often not where all the work takes place. ✅ What you do outside of meetings — before and after — determines how effective that group time actually is. 🔗 Want even more tips for maximizing your workflows? https://zm.me/42RSgXI

Check out these tips for keeping your team engaged in a hybrid work setting 🤝⤵️

Did you know AI-powered transcripts and summaries are delivering major benefits in CX? ✨👉 https://lnkd.in/gt5Dn2Wa In this blog, we break down the insights from Metrigy's research, revealing how AI: ✅ Saves agents 35% in call time with AI-based transcription ✅ Simplifies call and staff management  ✅ Improves the quality management process  ✅ Delivers strong customer outcomes Swipe through for 7️⃣ must-know stats on how AI is changing the CX landscape, and click the link above to learn more!

Zoom and ServiceNow are teaming up to bring customers a turnkey, AI-first solution for customer service and IT support in the contact center 🎉⤵️ Thank you Bill McDermott and ServiceNow team! https://lnkd.in/dXfsBywa

Zoom and ServiceNow are teaming up to bring customers a turnkey, AI-first solution for customer service and IT support in the contact center 🎉⤵️ Today we announced plans to integrate Zoom CX with ServiceNow CRM and IT Service Management (ITSM) 🤝 What does this mean for our customers? 1️⃣ A unified workspace that puts agents in control With Zoom CX embedded inside the ServiceNow Agent Workspace, agents manage every interaction — whether voice, video, or chat — without leaving the platform ✅ Instead of toggling between systems, they can stay focused on the customer, supported by real-time access to CRM data, interaction history, entitlements, and open cases 👩💻 2️⃣ Personalized, AI-first experiences that scale Combining Zoom’s AI capabilities with ServiceNow’s automation and CRM intelligence enables organizations to scale support without sacrificing personalization 📈 Zoom Virtual Agent can handle customer issues with context-aware responses. And agents benefit from AI Expert Assist to provide real-time sentiment analysis, smart note-taking, and more ✨   3️⃣ Accelerated case resolution through easy team collaboration Support doesn’t always end with the first agent. Sometimes it takes a team, from billing to field service to engineering 👥 With Zoom’s collaboration tools accessible within ServiceNow, agents can bring in the right expert without switching tools or losing context, helping them resolve issues faster and with the right team 💻 📌 Unified Engagement from Zoom CX and ServiceNow will be available later this year through the ServiceNow Store.

Have you registered for Work Transformation Summit yet? 🗓️👉 https://zm.me/4mlWxKL Don't miss the opportunity to hear from Zoom and industry leaders on: ✅ How to create new work habits and avoid burnout by using AI effectively ✅ Ways to use AI to automate the mundane and enable more high-impact work ✅ How to work smarter with a fresh perspective on productivity ➕ Much more! Register now ✨ ➡️ AMER - May 14 ➡️ APAC - May 15 ➡️ EMEA - May 21 ➡️ Japan - May 28

One of the biggest lessons I’ve learned from working with Austin non-profits over the years is how powerful connection can be. Real change happens when people come together with purpose. For example, since 2020, The Women’s Fund at Austin Community Foundation has hosted many of our grantmaking discussions, nonprofit trainings, and community learning sessions via Zoom. It’s become a cornerstone of our engagement with the community and local non-profits. That’s why I’m so excited that our Zoom for Nonprofits online customer purchase experience is now live. It gives eligible organizations discounted access to the tools they need to connect, collaborate, fundraise, and keep making an impact. Nonprofit budgets are always tight, and tech shouldn’t be a barrier to doing impactful work. 👉 https://lnkd.in/ghebdPJs #ZoomForNonprofits #SocialImpact #NonprofitLife #ZoomCares #PurposeDriven

AI is transforming every industry. Equipping students with CS skills and AI literacy isn’t just critical to expanding access to opportunity—it’s essential for our future workforce and innovation. That’s why I’m joining 250+ CEOs calling for computer science and AI education to be a high school graduation requirement. Because just one CS class in high school can increase lifetime earnings by 8%, even for students who don’t pursue tech careers.

Congratulations to our Zoom Community team for winning Best Customer Support Community from the CMX Industry Awards 🎉🏆 The award recognizes teams that enhance customer support and success by fostering engagement, reducing support tickets, and improving customer retention through peer-to-peer assistance and knowledge sharing 👥💬 Check out the winners 👉 https://zm.me/4529SRQ

Using AI has the potential to put HOURS back in your workday ⏰ And there’s a super easy way to calculate the time savings on Zoom’s website 💻👉 zm.me/AI-ROI