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Can Chatbots Help Reduce Customer Service Costs by 30%?

4 min readApr 21, 2017
Maruti Techlabs- Customer Support Bot

…91 percent of unsatisfied customers will not return for a repeat purchase or service…

Why Use Bots For Customer Service?

The Ability to Respond Immediately

Unsatisfied Customers Do Not Return to the Brand

Customer Support Bot

How Are Support Bots Beneficial for Customers?

Waiting Time Is Eliminated

Today’s AI wave is empowering programmers to create highly personable chatbots that can better understand customer’s queries.

Chatbots Can Save Up To 30% In Customer Support Services

Source: BI Intelligence, The Chatbots Explainer, 2016
Customer Support introductory messages
Customer Support Bot helping customers in Return procedure
Replace Procedure
Customer Support Bot leading the customers to purchase Best Deals

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Chatbots Magazine
Chatbots Magazine

Published in Chatbots Magazine

Chatbots, AI, NLP, Facebook Messenger, Slack, Telegram, and more.

Maruti Techlabs
Maruti Techlabs

Written by Maruti Techlabs

We are a digital product development company and your guide on the digital transformation journey.

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