Plaza Premium Group

“World’s Best Independent Airport Lounge” at the Skytrax 2025 World Airline Awards held recently at the Paris Air Show We are proud to announce that Plaza Premium Lounge has been awarded the prestigious "World's Best Independent Airport Lounge" title at the World Airline Awards 2025 by SKYTRAX, also known as the "Oscars of aviation".     This marks our ninth consecutive victory since 2016—a remarkable achievement that reflects our unwavering commitment to excellence.     This year, Plaza Premium Lounge Rome at Leonardo da Vinci-Fiumicino Airport topped the list once again, following its triumphs in 2023 and 2024. Notably, four other Plaza Premium Lounges—at London Heathrow Airport, Dubai International Airport, Helsinki Airport, and Hong Kong International Airport — have secured top rankings.   We extend our heartfelt gratitude to SKYTRAX for this recognition and would like to thank our airport partners, business partners, and industry friends worldwide for their continuous support. Most importantly, we would like to thank our dedicated teams who deliver exceptional hospitality to travellers each and every day. Their commitment and passion have made this achievement possible.   Thank you for making us the "World's Best" once again. We remain committed to making travel better and creating value for travelers and partners!   #PlazaPremiumGroup #PlazaPremiumLounge #AirportHospitality #WeMakeTravelBetter #Skytrax2025

We are proud to share that Plaza Premium Lounge Singapore has recently been recognised by Tripadvisor at the 2025 Travellers' Choice Awards. This award places our lounge in the top 10% of travel experiences worldwide, based on millions of authentic reviews left by our guests. It is not only a reflection of the excellent service and experience provided at our lounge but also a positive affirmation of PPG's mission to Make Travel Better. We would like to take this opportunity to commend our team members at Plaza Premium Lounge Singapore — Uncle Tony, our F&B attendant, and Auntie Hwee, our bartender—who are frequently recognised by guests in reviews for their exceptional hospitality. If you're flying through Singapore, be sure to experience our award-winning lounge at Changi Airport. Changi Airport Group #PlazaPremiumLounge #AirportHospitality #WeMakeTravelBetter

Celebrating Indian Heritage with Global Travellers Chef Subhash Chander is the Executive Chef for Plaza Premium Group EMEA and was recently named Airport Chef of the Year 2025 at the Airport Food & Beverage (FAB) + Hospitality Awards. He began his culinary journey inspired by childhood memories of cooking Rajma-chawal with his mother back home in India. Having relocated to Dubai to pursue his culinary career, Chef Subhash now shares his Indian roots and love for cooking with global travellers through his hearty Butter Chicken Bowl at Plaza Premium Lounge Dubai — a dish that has become a menu staple in the lounge. The magic behind his recipe is double-marinating it with a blend of spices and freshly sourced ingredients, offering rich and intense flavours. For Chef Subhash, this dish is deeply personal, connecting him to heartfelt memories of his childhood that evoke comfort and nostalgia. It also serves as a cultural bridge, bringing vibrant cultures and unforgettable flavours together. Flavours in Transit: From our Roots to your Plate. #PlazaPremiumLounge #AirportHospitality #AirportLounge #ChefSeries #FlavoursInTransit

We are excited to announce the reopening of Plaza Premium Lounge at London Heathrow Airport Terminal 3 Arrivals. Having been temporarily closed, the lounge has now been refurbished with a new look that embraces the contemporary London spirit, offering a welcoming sanctuary for passengers arriving or transferring at Heathrow. Conveniently located just outside the Arrivals Hall and adjacent to PPG’s in-terminal hotel, Aerotel London, the lounge provides the essentials catering to the needs of both leisure and business travellers. Whether arriving from a long flight or preparing to depart, travellers can refresh, recharge, or catch up on work in comfort before their next journey. The lounge features seven shower rooms, workstations, and light bites and beverages to fuel their next move. Major airlines operating at Heathrow Terminal 3 include Virgin Atlantic, American Airlines, Delta Air Lines, Emirates, Cathay Pacific, Qantas, and Finnair, with the terminal primarily serving long-haul flights. Foreseeing the needs of travellers, PPG further democratises the airport experience by making arrival lounges accessible to all passengers through a pay-per-use option. Traditionally, arrival lounges have been reserved for First Class passengers only, with limited airlines offering such options. This reopening further underscores our commitment to making travel better in the UK. PPG currently has an extensive presence at London Heathrow, one of the world’s most important aviation hubs, with a total of five lounges and one in-terminal hotel, proudly serving passengers across Terminals 2, 3, 4, and 5. #PlazaPremiumGroup #PlazaPremiumLounge #AirportHospitality #WeMakeTravelBetter

We are excited to announce the opening of our new Regional Headquarter Office in Riyadh, PPG’s second regional base in EMEA, marking a significant milestone in the Company’s Middle East & Africa expansion and commemorating 10 years of serving passengers in the Kingdom of Saudi Arabia. The opening ceremony was attended by distinguished guests from government entities, airport authorities, airlines, and industry partners. The event was graced by the presence of Mr. Song Hoi See, Founder & CEO, Mr. Ali Bora İşbulan, Deputy CEO, and Mr. Okan Küfeci, SVP EMEA, who shared their vision for Plaza Premium Group’s continued growth and contribution to elevating airport hospitality in the Middle East and Africa. The opening of our Riyadh regional office is a proud milestone as we advance our presence in Saudi Arabia and broaden our impact across the region. This new office will serve as a hub for PPG’s operations across the Middle East and Africa, enhancing collaboration and regional support for airport lounges, hotels, meet & greet, fast track, and concierge services. PPG currently operates in Riyadh, Dammam, Jeddah, and Red Sea International Airport, employing over 350 team members in Saudi Arabia and working closely with government authorities to nurture aviation and hospitality talent. Serving an average of 100,000 guests every month, with a Saudization rate of 60% – and a target of 80% – alongside a graduate training program preparing the next generation of aviation and hospitality leaders, we remain deeply committed to supporting Saudi Arabia’s Vision 2030.

Jonathan Song, Chief Commercial Officer of PPG, and Mayur Patel マユールパテル (Mac), Head of Asia of OAG, will share the stage for a fireside chat titled "Shaping Airports as Your Next Travel Destinations" at Routes World 2025 on 24 September. Hosted in Hong Kong for the first time from 24-26 September, Routes World will bring together airline, airport, and destination leaders to define the future of global route networks. The conference features keynote interviews, panel discussions, airline briefings, and workshops offering exclusive market insights and expert advice. Join this engaging conversation to get insider views from Jonathan and Mac on how airports are reinventing themselves—not just as transit points but as vibrant destinations. They will share insights on real-world strategies and fresh perspectives on how airports are enhancing the passenger experience, attracting connecting travellers, and setting new standards for the future of travel.

The past two days at the Airport Experience Summit in Guangzhou have been truly eventful. We had the opportunity to gain invaluable insights from our industry peers, exchange ideas, and discover new concepts that will redefine the future of the airport experience. It was also a pleasure to reconnect with old friends and make new ones, while exploring how we can collaborate to drive the industry forward. Thank you to ACI World - Airports Council International for bringing airport professionals around the globe and creating a platform where the community can connect, collaborate, and innovate. We are excited about the opportunities ahead to keep making travel better, together. #AirportCX

Mr. Song Hoi See, PPG’s Founder and CEO, joined the highly anticipated Airport Experience Summit 2025, organised by ACI World - Airports Council International, as the keynote speaker to kick off the event. In his keynote address, “Welcoming the World: The Future of the Hospitality in the Airport Universe,” Mr. Song reflected on more than 120 years of aviation history — from the world’s first flight, to how airports have evolved from transport hubs into aerotropolises and cultural destinations that offer a true sense of place and drive significant growth in non-aeronautical revenue. He also emphasised the importance of tailoring experiences for different traveller segments, connecting the journey through technology, and collaborating across the aviation industry to co-create value and opportunities that foster long-term sustainability. As he said, “Every Airport is a Destination in Its Own Right,” and “Connectivity is the Future.” The central theme of this year’s Airport Experience Summit is “Reimagining People Experience.” We’ve always believed that airport business is fundamentally a people business. We thank ACI World not only for the opportunity to keynote at this year’s Summit but also for their continued leadership in advancing collaboration, sustainability, and innovation across the global airport community. May we all continue to cultivate a culture of excellence and make travel better, together. PS: Hope you had a fruitful experience these two days at the ACI Summit. #AirportCX

In recognition of Labour Day, our office management team in Toronto recently stepped away from their usual routines to spend the day alongside our incredible operations staff across the lounge, from reception and floor teams to those working tirelessly in the kitchen and behind the bar. From welcoming guests to ensuring every detail was just right, they experienced the true essence of what hospitality means. This wasn’t just a role reversal. It was a meaningful way to show respect, build empathy, and deepen appreciation for the teams who create exceptional guest experiences every single day. While Labour Day is observed at various times and in different ways around the world, its spirit is universal. It’s a moment to reflect on the contributions of workers everywhere and to celebrate the people behind the scenes who make an impact with their dedication, service, and heart. To all our teams, and to workers across the globe, thank you for everything you do to bring our values to life.  Sangeeta Chaudhury Akshay Sood Nathaniel Vincent Christina Li , MBA Vince Garcia Alvaro Zico Sarmento Elizabeth Cantwell #PlazaPremiumGroup #LabourDay #TorontoPearsonAirport

From Nonna’s Kitchen in Sicily to the Airport Lounge Chef Gianni Cutuli’s culinary journey began in his Sicilian family kitchen, where the aromas of Sunday lunch sparked a lifelong passion. After training in hotel management and working across tourist villages, restaurants, hotels, and catering halls, he found his calling in airport lounges—bringing comfort to global travellers through food. At Plaza Premium Lounge Rome, his signature dish, Gnocchi alla Norma, a Sicilian classic inspired by his Nonna’s (grandmother) recipe, serves up to 700 plates daily. Chef Gianni crafts menus that balance authenticity with international tastes—offering lighter, customizable options, reflecting his Sicilian heritage and bringing the warmth of home-style Italian cooking to global travellers. Flavours in Transit:  From our Roots to your Plate. #PlazaPremiumLounge #AirportHospitality #AirportLounge #ChefSeries #FlavoursInTransit